FAQ

I am a commissioned mentor but I am unable to sign in to see our mentees' information. What should I do?

When I registered on the MSS and entered my assessment code it said that someone has already used that code.  What do I do?

I started my online assessment but had to stop halfway through.  When I went back all my data had been erased.  What happened?

I attended mentor training and took the online assessment, but when I try to log in again I can only access “Contact us” and “Awaiting certification” tabs.  How do I see the role play videos and other mentoring tools?

I don’t remember my login email or password.  How can I retrieve that?

Is it okay to match a mentee and mentor couple who already know each other?

What do you do if one of the mentees has an addiction of some kind?

If one or both spouses need counseling, do we need to stop mentoring them?

What do you do if the mentee couple will not do the homework they are asked to do?

What do I do if our mentee couple shares an instance of abuse?

I am a commissioned mentor but I am unable to sign in to see our mentees information.

Make certain you are using the same login information that was used to set up the account. Mentor couples use THE SAME email address when setting up their account and that information MUST be used whenever each spouse attempts to gain access to the Mentor Support System. Should this not be the problem, try clearing the cached information on your computer. If you are using Windows. consider using one of the following links:

https//www.addictivetips.com/windows-tips/how-to-clear-cache-in-windows-8-guide/#disqus_thread
http://www.howto-connect.com/clear-all-type-of-cache-on-windows-10/ 

If you are using a Mac:

https://macpaw.com/how-to/clear-cache-on-mac

 

When I registered on the MSS and entered my assessment code it said someone has already used that code.

 

It may be that your spouse has already registered using a different email and your assessment code is already attached to that registration. Couples use one email and registration for both spouses as everything on the website is centered on couples, not individuals.  If this is not the problem, it may be that your ministry coordinator accidentally issued two couples the same code.  Contact your church staff or ministry coordinator.

 

I started my online assessment but had to stop halfway through.  When I went back all my data had been erased.  What happened?

Once you start the online assessment, you must complete it at one sitting or you will have to start from the beginning next time you sign in.
 

I attended mentor training and took the online assessment, but when I try to log in again I can only access “Contact us” and “Awaiting certification” tabs.  How do I see the role play videos and other mentoring tools?

You will not have access to the “For Mentors Only” section of the website until you have had your certification appointment with your ministry coordinator or staff champion.

 

I don’t remember my login email or password.  How can I retrieve that?

You can email questions@marriagementors.org  to locate your email and password.
 

Is it okay to match a mentee and mentor couple who already know each other?

It is okay to match mentors and mentees who know each other, but through communication with the ministry leadership, both mentors and mentees are express concerns around pairing if a conflict of interests is apparent.
 

What do you do if one of the mentees has an addiction of some kind?

This would be a situation that hopefully is uncovered by the mentoring ministry leadership of the church before the mentees are paired with a mentor.  If the addiction surfaces after the mentoring has started this information would need to be communicated to the church leadership so that a decision could be made as to the future of the mentoring relationship and the possible need for professional counseling or intervention for that individual.
 

If one or both spouses need counseling, do we need to stop mentoring them?

This is a case by case basis and the decision should be made by the church staff and mentoring ministry leadership.  We have seen instances where it is best if the mentoring stops while the individual(s) get professional counseling and we have also experienced the positive benefit of mentoring continuing while couples seek counseling.
 

What do you do if the mentee couple will not do the homework they are asked to do? 

You definitely want to extend some grace the first time the mentee couple fails to complete the homework.  If this becomes a pattern you would need to confront the mentee about whether they are willing to put in the effort to see a change in their marriage.  If they aren’t, then you would need to talk with your ministry leadership about the possibility of blessing and releasing your mentee couple.  Remember, you can’t work harder at your mentees’ relationship than they are willing to work.
 

What do I do if our mentee couple shares an instance of abuse?

Any instances of abuse need to be reported to your church staff and ministry leadership so they can guide you in reporting requirements and plan of action.

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